Do you carry more products than what is shown on your web site? Yes, we do have more products available than what is shown on the web site. We try to put more products on the site on a consistent basis. We add new items to our web site monthly to give you, our customer the best selection in new and popular Fontanini products. If you have any questions as to items not found on our web site, please give us a call Toll Free at: 1.800.616.8333 and our customer service specialist will be more than happy to assist you with questions or your order. Which shipping firm is used when shipping my order? We use both UPS and USPS Priority mail. In most cases, we use UPS but for smaller orders and orders shipped to Alaska and Hawaii, we will use USPS Priority mail. What is your cut off time for orders to be shipped out same day? Orders need to be placed by 12:00 Noon CDT for same day shipment. This also includes all air deliveries such as next day, 2nd day and 3rd day orders. ( All orders are shipped out Monday - Friday. If orders are placed after 12 Noon CDT on Friday or, if your order was placed during the weekend will ship out on Monday. ) How quickly can I expect my order once it's placed? In most cases, if your order is placed by 12:00 Noon CDT it will ship out the same day. Orders are shipped from Wisconsin therefore, depending on where you live may take 2 to 5 business days for it to arrive if using ground delivery. Do you have a mailing list in which we can be placed on to notify us on new products that Fontanini offers? Yes, you can either email us click here or, call us Toll Free at: 1.800.616.8333 and we would be more than happy to add you to our exclusive list. ( Please read our privacy policy if you have any questions.) Do you accept personal checks? Yes, but please remember. We will ship out you items only after you check clears the bank. Normally, the check will take 10 business days to clear. We would however suggest that you either use a certified check or money order if you need a quicker delivery. We do accept the four major credit cards. American Express, Discover, Visa and MasterCard. What if I receive an item that is broken in the delivery process? Please notify our customer service department by either Emailing them at, click here to Email or, call them at: 1.800.616.8333 and they will arrange for the pickup of the broken piece and send you a new item in it's place. Can we return products for a refund? Yes, you may return items back to us that have been purchased from us. You must have an authorization from us before you can return an item. Please click here to return your item(s). Returns must be made within 30 days of our shipment date.