What does scale size mean, and how do I determine the size set I have?
The size is based upon the tallest standing human figure.
Meaning... If a straight up standing king is about 5 inches tall, that means you have a 5 inch scale size set.
All the figures are based upon a scale size. A 5 inch scale baby Jesus won't be 5 inches tall, the baby is about 2 inches long.
A kneeling 5 inch scale figure will not be 5 inches tall either. That figure will be proportional to the straight up 5 inch standing figure.
If you have a 5 inch set, you want to stay with all 5 inch stables, animals, buildings, and accessories. If you have the 3 1/2, 5, 7 1/2, 12, 18, 27, 34, 50 inch scale size, you want to purchase all your figures within that scale size set/figures/animals/buildings.
Please note: The Little Shepherd Angel size can be deceiving. For instance... The 5 inch scale Little Shepherd Angel in actually 2 1/2 inches in actual height. All the Little Shepherd Angels are much smaller than what you may expect if you purchase this figure. There's a reason for this smaller size!
The Little Shepherd Angel is the tiniest shepherd. It is the Angel that watches over the sheep so the Angel needs to be smaller.
If you have the 5 inch scale size set, don't purchase a larger Little Shepherd Angel. Stay with the scale size, and purchase the Little Shepherd Angel in the scale size you have.
*The Little Shepherd Angel's are the only figure that allows for the smaller size. All other figures are proportional to their scale sizes.
At one time there were other sizes that were made.
There was the 2 1/2 inch size, the 4 and 4 1/2 inch scale size, and for one year, Fontanini produced a 6 inch scale size set in the year 2000. We're sorry to say that the older/retired sizes are no longer available. The latest size that was retired was the 2 1/2 inch scale size. That size was retired over 7 years ago. The 4 and 4 1/2 inch scale size were retired over 25 years ago.
What are the Fontanini figures made out of?
Figures: From 3.5 inch scale size up to 18 inch are made out of a break resistant material called Polymer. The 27 Inch, 34 Inch along with the 70 Inch scale figures are made of a marble based resin.
Does the baby Jesus come out of his manger?
Yes. No matter what size set you may have, the baby Jesus always comes out of the manger.
Do you offer free ground shipping?
Yes. The free ground shipping offer is for each order totaling over $38.00 going to one location within the 48 US States.
Do you offer Air Delivery?
We do offer rush delivery! Cut off time for rush/air deliveries is 12.00 Noon Eastern Time Zone Monday through Friday.
* UPS doesn't pickup on Saturday or, Sunday.
We offer Next Day, 2nd Day and 3rd Day Select rush service besides our normal ground delivery.
Please Note: UPS does not deliver ground or, Air deliveries on Saturday and Sunday.
Will I get tracking information on my order?
Once your order ships, you will receive a tracking number by way of Email. The Email will be sent to the Email address you entered when you placed your order. The Email itself will come from UPS or, USPS depending on the weight/size of the package.
How fast can I expect my order?
We normally ship your order with 1 - 2 business days after you placed your order. Ground deliveries depending on where it's being shipped is delivered in less than a week.
What is your return and exchange policy?
Our return exchange policy is 30 days from the date of shipment.
During the Christmas season (Oct 1st - December 24th), we offer our customers to return or exchange their items up until January 18, 2016.
The 30 day policy will revert back to 30 days starting on December 18, 2015
The information and policies used for return and exchanges can be found at the bottom of every web page.