Do you offer free ground shipping?
Yes. The free ground shipping offer is for each order totaling over $38.00 going to one location within the 48 US States.
Do you offer Air Delivery?
We do offer rush delivery! Cut off time for rush/air deliveries is 1.00 PM Eastern Time Zone Monday through Friday.
* UPS doesn't pickup on Saturday or, Sunday.
We offer Next Day, 2nd Day and 3rd Day Select rush service besides our normal ground delivery.
Please Note: UPS does not deliver ground or, Air deliveries on Saturday and Sunday.
Will I get tracking information on my order?
Once your order ships, you will receive a tracking number by way of Email. The Email will be sent to the Email address you entered when you placed your order. The Email itself will come from UPS or, USPS depending on the weight/size of the package.
How fast can I expect my order?
We normally ship your order with 1 - 2 business days after you placed your order. Ground deliveries depending on where it's being shipped is delivered in less than a week.
Returns and Exchanges for orders placed with us at FontaniniGifts.com can be made by Emailing our warehouse support for an authorization. When returning or exchanging the product(s) from your order, they must be free from any wear or damage. There is a 20% restocking fee for straight returns. However, there is no re-stocking fee if your making an exchange.
There maybe additional fees with damaged or missing display boxes or packing material.
If you are exchanging for a different item(s) the restocking charge will be wavied. Returns must be made within 30 days of our shipment date unless your within our holiday schedule. In that case, returns and exchanges can be made until January 23, 2013. If you have any questions about returns or exchanges, you may either Contact us or, call us Toll Free at: 1-800-616-8333. Please Note: Orders placed after October 1, 2015 can be returned or, exchanged up till January 23, 2016.