30-Day Return Policy

We want you to be completely satisfied with your purchase! If you're not 100% happy with your item, you may return it within 30 days of delivery. We’re here to help make it right! The quickest way to get assistance is by reporting the problem through our email Customerservice@fontaninigifts.com. Make sure to have your order number and billing ZIP code ready to get started.

Please note:

• Original shipping charges are non-refundable
  
• Customers are responsible for return shipping costs, unless the item arrives damaged or defective
  
• A 20% restocking fee will be deducted if items are returned in a condition unsuitable for resale.
  

Return Instructions

To ensure a smooth return process, you must obtain a Return Authorization (RA) number before sending your item back.

To request an RA number: Email Customerservice@Fontaninigifts.com with your order number and billing ZIP code

Returns sent without prior authorization are not eligible for a refund.

Damaged or Defective Items

If your item arrived damaged or defective, please contact us right away via email at Customerservice@FontaniniGifts.com. Be sure to include your order number, billing ZIP code, and photos of the damaged items.

For damaged items, we will provide a prepaid return label to cover the cost of return shipping.

Return Processing Time

Once your return arrives at our warehouse, please allow up to 30 days for it to be received, inspected, and refunded. A confirmation email will be sent once your refund is processed.

Shipping Your Return

1. Pack the item securely in its original packaging if possible.
   
2. Then add a note including your order number and the reason for return.
   
3. Attach the return label to the outside of the box.
   
4. Drop the package off at the corresponding shipping location or give it to a driver.
   
5. For returns not using a prepaid label, we recommend using a trackable and insured shipping method to ensure safe delivery.
   

Our Return Address:

RETURN AUTHORIZATION (RA)# ___________________________________________

Refunds

• Refunds are issued for returned items only and do not include shipping costs.
  
• Refunds will be processed to your original payment method within 30 days of receiving your return.
  
• Once processed, most refunds appear on your account within 3–5 business days.
  
• If the item was a gift, you will receive a Fontanini gift certificate.
  
• If the original credit or debit card is canceled, expired, or the account is closed, you will receive a Fontanini gift certificate.
  
• We reserve the right to decline return or refund requests we believe to be fraudulent, abusive, or excessively repetitive.
  

Returns that aren't received at our warehouse within 10 days of requesting a return label will be automatically closed in our system.

Exchanges

At this time, we do not offer direct exchanges. If you'd like a different item, simply return your original purchase for a refund, and then place a new order for the item you’d like.