Can I order Toll Free instead of putting my credit card online? Yes you may! You can call our Customer Service number at: 1.800.616.8333 during customer service hours listed on the top of every web page!! |
Do you offer Air Delivery? Absolutely! Orders placed by 12.00 Noon Central Time can still be shipped out via UPS! We offer Next Day, 2nd Day and 3rd Day Select besides our normal ground delivery. |
Can I track my order? Yes you can! Once your order ships, you will recieve a tracking number by way of Email. The Email will either come from UPS or, USPS depending on the size of the package. |
How does the free shipping work on FontaniniGifts.com? The free ground shipping offer is for each order totaling over $49.99 going to one location within the 48 US States. |
Returns and ExchangesOUR SATISFACTION GUARANTEE: At Fontanini Gifts, we strive to exceed your expectations. If there is something that is not right with the purchase, we will make it right and replace it with the same product to ensure you are happy. If you get the product, and decide that you want to return it, please consult our return policy. RETURNS We offer a return period of 30 days from the date of delivery. If you decide that you want to return your product for any reason, you can do so within that 30-day window. We do require that prior to returning your product, you obtain a return authorization (RA) number. A RA number can be obtained by calling us at 800-616-8333 during our business hours 8:30am CST- 4:30pm CST. The RA number ensures you will not be charged a restocking fee. Returns without authorization are NOT eligible for returns. Authorized returns with an RA number are exempt from restocking fees if the product and packaging are in new condition upon return. We recommend using a trackable and insured shipping method for returns. Please use the following return address and format for the outside box. Undamaged, refused or unauthorized returns will be charged a 20% restocking fee. Our Return Address: Fontanini Gifts Returns 472 Brighton Drive Bloomingdale, IL 60108 Attn: Fontanini Returns Department RETURN AUTHOIZATION (RA)# ___________________________________________ DEFECTIVE OR INCORRECT MERCHANDISE We carefully inspect each piece before shipment to ensure quality and accuracy. However, if you receive an incorrect or defective item, we will replace it at no cost. We guarantee our products are free from defects. We will arrange a carrier pickup for the defective item at our expense. For returns, please refer to our return policy. |